Return Policy

THESE TERMS ARE SUBJECT TO CHANGE WITHOUT NOTICE

RETURNS:

DustRam, LLC requires a Return Authorization (RA) to be issued by Customer Service by calling ​(480) 428-3880 before any merchandise may be returned for credit or service.  Customer Service will issue an RA for credit on any unused equipment within 30 days of original sale date, however, a 50% restocking/return handling fee will be assessed on all returned items for credit.  DustRam, LLC does not credit shipping, insurance, and handling charges.  Orders returned must be in resalable condition and in the original shipping carton, along with any and all accessories included with products.  The customer is responsible for all freight charges, including return freight back to DustRam, LLC.  All orders are F.O.B DustRam, LLC, Tempe, AZ.  Package and ship your return in a manner to prevent damage, write your RA on the outside of your box, and include a copy of your invoice inside the package.  All products returned are subject to evaluation by DustRam, LLC before any credit is issued.  All credits which are approved are issued on a company check from DustRam, LLC and may take up to 3 weeks after receipt of return.  Returned products that exhibit obvious misuse will not be accepted for return and will be sent back to the owner at his or her expense.

WARRANTIES:  To obtain a warranty RA Number, call Customer Service at ​(480) 428-3880.  Office hours are 7-4 Monday thru Friday Mountain standard time.  Any merchandise returned without an RA will be quarantined until such time the owner of the goods calls in to make arrangements.  If orders are returned without an RA and the order sits in our warehouse past the 30 days authorized for returns, the order will be sent back to the owner at his or her expense with no credit due.

IN CASE OF DAMAGE