THESE TERMS ARE SUBJECT TO CHANGE WITHOUT NOTICE
DustRam, LLC requires a Return Authorization (RA) to be issued by Customer Service by calling (480) 428-3880 before any merchandise may be returned for credit or service. Customer Service will issue an RA for credit on any unused equipment within 30 days of original sale date, however, a 50% restocking/return handling fee will be assessed on all returned items for credit. DustRam, LLC does not credit shipping, insurance, and handling charges. Orders returned must be in resalable condition and in the original shipping carton, along with any and all accessories included with products. The customer is responsible for all freight charges, including return freight back to DustRam, LLC. All orders are F.O.B DustRam, LLC, Tempe, AZ. Package and ship your return in a manner to prevent damage, write your RA on the outside of your box, and include a copy of your invoice inside the package. All products returned are subject to evaluation by DustRam, LLC before any credit is issued. All credits which are approved are issued on a company check from DustRam, LLC and may take up to 3 weeks after receipt of return. Returned products that exhibit obvious misuse will not be accepted for return and will be sent back to the owner at his or her expense.
WARRANTIES: To obtain a warranty RA Number, call Customer Service at (480) 428-3880. Office hours are 7-4 Monday thru Friday Mountain standard time. Any merchandise returned without an RA will be quarantined until such time the owner of the goods calls in to make arrangements. If orders are returned without an RA and the order sits in our warehouse past the 30 days authorized for returns, the order will be sent back to the owner at his or her expense with no credit due.
IN CASE OF DAMAGE
- Save the container and packing material for inspection.
- VISIBLE DAMAGE: Request carrier to describe damaged identically on both. Carriers and your copies of the transportation bill, and acknowledged by the legible signature of the inspector of the agent.
- CONCEALED DAMAGE: If the damage is discovered upon unpacking containers received in apparently good order, immediately notify the carrier, requesting an inspection. It is imperative that written requests for such inspection be made within 10 days from the date of delivery of goods.
- SHORTAGE: If the number of containers in shipment does not correspond with transportation bill, obtain carrier’s notation of shortage, and signature on the transportation bill. When the number of containers is correct, but there is an indication of pilferage, notify the carrier in writing, with a complete list of missing merchandise.
Claims for loss or damage must be filed with the carrier by consignee. This must be done within 30 days of the date of delivery. We will assist you in every possible manner, but cannot be responsible.