DustRam, LLC requires a Returned Goods Authorization (RGA) Code be issued by Customer Service before any merchandise may be returned to DustRam, LLC for credit or service. Customer Service will issue a RGA for credit on any unused equipment within 30 days of original sale date. Orders returned must be in resalable condition and in the original shipping carton, along with any and all accessories included with products. A 50% restocking/return handling fee will be assessed on all returned items for credit. DustRam, LLC does not credit shipping and handling charges. Customer is responsible for all freight charges, including return freight back to DustRam, LLC. All Orders are F.O.B DustRam, LLC, Tempe, AZ.
All returns require a RGA Code and must be returned within 60 days of issuance of the RGA for credit. Package and ship your return in a manner to prevent damage, write your RGA Code on the outside of your box, and include a copy of your invoice. All products returned are subject to evaluation by DustRam, LLC before any credit is issued. All credits are issued in the manner payment was received and may take up to 4-6 weeks after receipt of return. Returned products that exhibit obvious misuse will not be accepted for return, and will be sent back to the owner at his or her expense.
After 30 days, DustRam, LLC will only allow returns under the 5 year warranty policy. To obtain a warranty RGA code, call Customer Service. E-mails recieved requesting a RGA Code will be instructed to call Customer Service. No RGA Code will be given out via E-mail. Office hours are 7-4 Monday thru Friday Mountain standard time. Any merchandise returned without a RGA will be quarantined until such time the owner of the goods calls in to make arrangements. If orders are returned without an RGA and the order sits in our warehouse past the 30 days authorized for returns, the order will be sent back to owner at his or her expense with no credit due.
IN CASE OF DAMAGE
- Save the container and packing material for inspection.
- VISIBLE DAMAGE: Request carrier to describe damaged identically on both. Carriers and your copies of transportation bill, and acknowledge by legible signature of inspector of agent.
- CONCEALED DAMAGE: If damage is discovered upon unpacking containers received in apparently good order, immediately notify carrier, requesting an inspection. It is imperative that written request for such inspection be made within 10 days from date of delivery of goods.
- SHORTAGE: If number of containers in shipment does not correspond with transportation bill, obtain carrier’s notation of shortage, and signature on transportation bill. When number of containers is correct, but there is indication of pilferage, notify carrier in writing, with complete list of missing merchandise.
Claims for loss or damage must be filed with the carrier by consignee. This must be done within 30 days of date of delivery. We will assist you in every possible manner, but cannot be responsible.